For clients who wish to engage our laboratory testing services, please consider the following, which will greatly aid Knott Laboratory in providing you with timely, accurate answers:

– Document the scene with ample photographs of the as-installed condition prior to removal of the component

– Provide copies of scene photographs and any documentation (i.e., plumbing report, fire reports, statements regarding actions at the time of loss, etc.)

– Carefully document the condition of the component before, during, and after removal (i.e., fastener locations, control knob positions, piping configuration, etc.)

– Where possible, do not disturb connections. For an item like a faucet, this may not be practical during removal. For an item like a pipe fitting, it is likely practical to remove an additional six or more inches of pipe on either side of the fitting/connection to preserve the subject item and provide sufficient material to perform testing.

– Use a paint pen (or similar) to index parts which must experience a change in position to remove or send. (Ex. If a sprayer hose must be disconnected from the faucet supply to remove the assembly from the since, index the connection before removal and document it, so it can be test as closely as possible to the as-installed condition.)

– Carefully package the component for shipment to avoid damage in-transit to Knott Laboratory

– Photograph and document the condition of the item prior to shipment

– It is recommended to request liftgate service for larger items requiring freight delivery.

– If a pallet is being used, securely fasten the component to the pallet to avoid damage from vibrations and movement during shipping

– Avoid stacking appliances and components during transportation